Privacy Policy

Changes to this Privacy Policy

We may update this Privacy Policy to reflect operational, legal or regulatory changes.

How we collect and use your personal data

We collect data from different sources to provide and improve our services.

What personal data we collect

Information we collect directly from you

• Name, email, phone number and delivery and billing addresses you provide.
• Order, cart, payment status and customer-service records. Card details are handled by the payment provider rather than stored by us.
• Account details and communications you send to us.

Some features require you to provide information. Without it, you may not be able to use those features.

Information about your usage

We process technical information such as IP address, browser details and site activity to keep the store working and secure. Optional analytics technologies are used only according to the consent choices available on the site.

Information from third parties

Depending on the service you use, we receive or share information with:

• Stripe, which processes payments and returns payment status to the store.
• Our hosting and commerce infrastructure providers, which keep the storefront and order system running.
• Royal Mail, which needs your delivery details to carry out UK delivery.
• Brevo, which sends order and service messages where transactional email is enabled.
• Google Tag Manager and analytics services only where configured and permitted by your consent choices.

All third-party data is handled in accordance with this policy.

How we use your personal data

• To take payment, fulfil orders and provide customer support: performance of a contract.
• To keep accounting and tax records and respond to lawful requests: legal obligation.
• To secure the site, prevent fraud and improve service: our legitimate interests, balanced against your rights.
• To send optional marketing or use non-essential analytics: consent where required. You may withdraw consent at any time.

Cookies

We use necessary cookies for functions such as the cart, checkout and account. Depending on our configuration and your consent choices, analytics and measurement cookies may also be used.

Which cookies we use

Necessary cookies support the operation of the store. Where enabled, we use Google Tag Manager to manage analytics and measurement services.

Third-party cookies

Third-party services such as Google and Stripe may use cookies or similar technologies when their components are loaded. Which non-essential cookies are active depends on our tag and consent configuration.

Managing cookies

You can disable or delete cookies in your browser settings.

https://www.allaboutcookies.org

How we disclose personal data

We share only the information needed for the purposes described above, including with:

• Payment, hosting, commerce, email and delivery service providers acting under their own terms or on our instructions.
• Authorities where we have a legal duty to disclose information.

We do not sell your personal data. Some providers may process data outside the UK. Contact us for details of the destinations and safeguards that apply to your information.

Contact

For questions about this Privacy Policy contact us at: support@retrogear.gg.