Privacy Policy

Changes to this Privacy Policy

We may update this Privacy Policy to reflect operational, legal or regulatory changes.

How we collect and use your personal data

We collect data from different sources to provide and improve our services.

What personal data we collect

Information we collect directly from you

• Contact details such as name, address, phone number and email.
• Order details including billing and shipping addresses and payment info.
• Account details such as username and password.
• Information you choose to provide in customer support interactions.

Some features require you to provide information. Without it, you may not be able to use those features.

Information about your usage

We automatically collect usage data through cookies and similar technologies, such as IP address and browser info.

Information from third parties

We may receive data from vendors and service providers:

• Commerce and hosting services, including Medusa and Vercel.
• Payment providers, including Stripe, to process payments.
• Shipping and fulfilment services, including MyParcel, to fulfil and deliver orders.
• Communication and email services, including Brevo.
• Google Tag Manager and analytics services enabled through our tag configuration to measure and improve the store.

All third-party data is handled in accordance with this policy.

How we use your personal data

• Providing products and services.
• Marketing and promotions (where permitted).
• Fraud prevention and security.
• Customer support and service improvements.

Cookies

We use necessary cookies for functions such as the cart, checkout and account. Depending on our configuration and your consent choices, analytics and measurement cookies may also be used.

Which cookies we use

Necessary cookies support the operation of the store. Where enabled, we use Google Tag Manager to manage analytics and measurement services.

Third-party cookies

Third-party services such as Google and Stripe may use cookies or similar technologies when their components are loaded. Which non-essential cookies are active depends on our tag and consent configuration.

Managing cookies

You can disable or delete cookies in your browser settings.

https://www.allaboutcookies.org

How we disclose personal data

We may share your data in the following cases:

• With vendors and service providers.
• With business and marketing partners.
• With your consent (e.g. social logins).
• Within our group companies.
• By law, or in case of merger/acquisition.

In the past 12 months we may have shared the categories listed above.

Contact

For questions about this Privacy Policy contact us at: support@retrogear.nl.