1. Identity of the company
- Registered company
- RETROGEAR GG LIMITED
- Registered office
- The Old Office, 1 Great Ostry, Shepton Mallet, United Kingdom, BA4 5TT
- Email address
- info@retrogear.uk
- Company number
- 17247046
- UK VAT number
- 521196118000
2. Applicability
These terms apply to orders placed on retrogear.uk with RETROGEAR GG LIMITED. Your statutory consumer rights remain in force.
3. Prices
Prices are shown in pounds sterling (GBP) and include applicable taxes. Delivery charges and the available delivery services are shown before you pay.
4. Orders and payment
You can review your order and the available payment methods at checkout. We confirm an accepted order by email. If we cannot supply an item, we will contact you and refund any payment received for it.
5. Delivery
Delivery options, charges and estimates are shown at checkout. Unless a different period is agreed, goods are delivered within 30 days. Contact us if your order is delayed or has not arrived.
6. Right of withdrawal
For most online purchases, you can cancel without giving a reason within 14 days after receiving the goods. See the cancellation instructions and model form in our returns policy.
7. Statutory rights and complaints
Goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty or does not meet these requirements, you may be entitled to a refund, repair or replacement under UK consumer law. Contact us with your order details; no short reporting deadline limits these rights.
8. Delivery problems
Please contact support@retrogear.gg promptly if goods have not arrived or arrive damaged. We will investigate and provide the remedy required by your statutory rights.
9. Liability
Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including your statutory consumer rights. We remain responsible for goods until they are delivered to you or a person you nominate.
10. Privacy
We process personal data as explained in our privacy policy.
11. Governing law and disputes
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you retain the benefit of mandatory consumer protections and may bring proceedings in your local courts where the law permits. Please contact us first so we can try to resolve a dispute.