Conditions
- You may return products within 14 days of delivery.
- Return shipping is at your expense unless the product is defective.
- Items must be returned in their original condition and packaging.
How to return non-defective products
- Contact customer service to request a return.
- Pack the item securely in its original packaging.
- Send it back at your own cost to the provided return address.
Refunds
Once we receive the return, we refund the purchase price. We may deduct an amount if:
- costs charged by Klarna or a similar payment provider are not reimbursed to us;
- the item is no longer in like-new condition;
- parts or accessories are missing; or
- its condition significantly impairs resellability.
Defective products
- If an item is defective, we cover the return shipping costs.
- Contact customer service first for instructions and a return label.
Exceptions
This policy does not apply to:
- custom-made or personalised items;
- sealed items that cannot be returned for hygiene reasons once unsealed.
Processing and contact
We aim to process returns within 5 business days after receipt. support@retrogear.nl.